Virgin Media down – latest: Broadband down again after provider apologises for earlier outage
Virgin Media has gone down again for many customers just hours after the internet service provider apologised for outages which plunged thousands offline.
Problems first started at around 2am, according to data from Downdetector, a site which tracks outages. At that point, there was a big spike in reports to the website of problems with Virgin Media, with another peak coming at around 7am.
“We’ve restored broadband services for customers but are closely monitoring the situation as our engineers continue to investigate,” the company later said on Twitter. “We apologise for any inconvenience caused.”
But Downdetector showed another huge spike in loss of service starting at 4pm, with tens of thousands of outages reported – nearly double the peak seen earlier.
The website found that three quarters of users were having problems with their landline internet while 23 per cent said they were suffering from a total blackout.
Earlier this morning, many claimed Virgin Media’s website was also down. It now appears to be back up and running, though in a reduced form.
Key Points
Breaking: Tens of thousands of Virgin Media customers report more outages ...
... After provider says broadband services have been restored
Broadband provider acknowledges problems on Tuesday morning
Virgin Media website falters amid internet outages
Richard Branson’s Virgin Orbit files for bankruptcy after axing 85% of workforce
Virgin Media laments ‘repeat of an earlier issue'
17:38 , Andy Gregory
Virgin Media has issued a statement on the new outages.
The company tweeted: “Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers.
“We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.”
Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.
— Virgin Media (@virginmedia) April 4, 2023
The Independent has approached the company for further information.
Reported outages approach 55,000
17:33 , Andy Gregory
The fresh outage appears to be affecting nearly double the number of customers hit earlier today prior to the Virgin Media’s apology.
The Downdetector website is highlighting nearly 55,000 reports of outages as of 5:13pm – compared to the peak of 28,565 seen just before 8am.
Map shows Virgin Media outage hotspots
17:23 , Andy Gregory
Here is Downdetector’s map of Virgin Media outages reported over the past 24 hours.
It shows large hotspots in London, Birmingham, Cardiff and Edinburgh, with outages reported across much of the country.
17:17 , Andy Gregory
Virgin Media’s website appears to be struggling again too.
The homepage and press enquiries pages initially failed to load when The Independent attempted to access them, before eventually loading after a lengthy delay upon a further attempt.
Chart shows huge new spike in reported outages
17:13 , Andy Gregory
Here is the huge spike in outages picked up by the Downdetector website, which hit a peak of nearly 35,000 reported issues, larger than those seen previously on Tuesday.
Broadband down again after provider apologises for earlier outage
17:00 , Andy Gregory
Tens of thousands of Virgin Media customers have reported outages once again, just hours after the internet provider said its services had been restored.
The Downdetector website showed a huge spike in reported outages – even larger than those seen previously on Tuesday.
According to the website, 75 per cent were related to broadband outages, 23 per cent were total blackouts, and 2 per cent related to TV streaming.
Broadband service restored, says Virgin Media
11:57 , Emily Atkinson
Virgin Media has confirmed it has restored broadband services for its customers after this morning’s outages left thousands unable to access the internet.
“We’ve restored broadband services for customers but are closely monitoring the situation as our engineers continue to investigate,” the company said on Twitter.
“We apologise for any inconvenience caused.”
We’ve restored broadband services for customers but are closely monitoring the situation as our engineers continue to investigate. We apologise for any inconvenience caused.
— Virgin Media (@virginmedia) April 4, 2023
Virgin Media down: Service not working for users across UK
10:56 , Emily Atkinson
More on this morning’s top story from our video team:
Virgin Media outage and reported problems map
10:12 , Emily Atkinson
Richard Branson’s Virgin Orbit files for bankruptcy after axing 85% of workforce
09:53 , Emily Atkinson
And in more bad news for Virgin...
Virgin Orbit has filed for Chapter 11 bankruptcy protection after failing to secure the funding needed to recover from a January rocket failure.
It comes just days after the California-based satellite launch company said it was laying off 85 per cent of its 750 staff and ceasing operations for the foreseeable future.
Virgin Orbit is 75 per cent owned by Sir Richard Branson‘s Virgin Group. It lodged the filing in the US Bankruptcy Court for the District of Delaware seeking a sale of its assets.
My colleague Thomas Kingsley reports:
Richard Branson’s Virgin Orbit files for bankruptcy
Virgin Media website falters amid internet outages
09:29 , Emily Atkinson
Amid sweeping internet outages this morning, many customers also complained that Virgin Media’s website was down.
It now appears to be back up and running, though in a reduced form. As of 9.30am, we were unable to access the local service status tool.
Virgin Media acknowledges problems
09:22 , Emily Atkinson
Virgin Media has acknowledged there had been problems with its systems and said it is working to fix everything as soon as possible.
Virgin said: “We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres.
“Our teams are currently working to identify and fix the problem as quickly as possible and we apologise to those customers affected.”
We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. Our teams are currently working to identify and fix the problem as quickly as possible and we apologise to those customers affected.
— Virgin Media (@virginmedia) April 4, 2023
Virgin Media down: Service not working for users across UK
09:19 , Emily Atkinson
Virgin Media has stopped working for thousands of users around the UK, leaving customers without access to internet services.
Virgin Media users complained on social media that their WiFi and broadband were not working, while internet outage monitor DownDetector showed thousands of reports.
“We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres,” Virgin Media said in a statement on Tuesday morning.
More on this story here:
