Check Your Ring Video Doorbell — Amazon Is Recalling 350,000 of Them

Courtney Linder
·2-min read

From Popular Mechanics

  • Amazon-owned Ring is recalling 350,000 of its video surveillance doorbells.

  • A battery issue in the second generation models has been causing the doorbells to catch on fire, according to a Ring support page.

  • If you own one of these units, you don't need to return it. But you do need to ensure you've installed the doorbell correctly to prevent overheating.

Amazon is recalling 350,000 of its Ring video surveillance doorbell units in the U.S., plus another 8,700 in Canada, according to a November 10 recall notice from the Consumer Product Safety Commission (CPSC).

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The recall pertains to the second generation model, 5UM5E5, which is labeled on the back of the original packaging or on the unit itself. You can also see if your unit is impacted by entering the device serial number (that's either labeled DSN or S/N) in the search bar on this Ring support page.

Photo credit: Ring
Photo credit: Ring

According to the CPSC, Ring has received 85 reports outlining doorbell incidents wherein the user incorrectly installed the unit to their home, using the wrong kind of doorbell screws. In 23 of those cases, the doorbells actually ignited and caused minor property damage. In eight cases, Ring received reports of minor burns.

"The safety of our customers is our top priority," Ring tells Popular Mechanics in a statement. "We have and continue to work cooperatively with the CPSC on this issue, and have contacted customers who purchased a Ring Video Doorbell (2nd Gen) to ensure they received the updated user manual and follow the device installation instructions. Customers do not need to return their devices."

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Using the wrong screws to install the doorbell can lead the battery to overheat, posing fire and burn hazards, according to Ring. If you've installed the camera correctly, though, there's no risk of combustion.

Photo credit: Ring
Photo credit: Ring

You can identify these doorbell cameras, which Amazon sold for about $100 between June and October of this year, by the blue ring on the front of the unit. They come in two color schemes: "satin nickel," which is black and silver, and "venetian bronze," which is black and bronze.

If you own one of these units, you need to download a new user guide and closely follow the instructions. You should align the doorbell bracket to the wall, and then use it to mark the four corner holes. Then, use a 1/4-inch masonry drill bit to drill the holes into the wall that you're installing the unit on, and then insert the included anchors.

Again, don't use any old screws you have lying around at home—contact Ring if you need replacements. And if you've already installed it incorrectly, contact customer support for that, too.

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