'Trust your gut': Mum falls for Optus scam

An Australian mum knew something wasn't right when she received a call from her "phone provider". It turned out to be a scam.

Video transcript

- Now, the thing is that they didn't ask me a lot of details. They confirmed a lot of details with me. So confirming this is your first and last name, confirming this is your address, confirming this is your phone number, confirming this is your date of birth. So because I already had this information, they weren't asking me the information. I suppose, in a way, I felt like they were more legitimate.

Anyway, honestly, the whole time I had an off feeling and I don't know why I continued with the conversation. But basically, what happened was they said, we've set-- we've got everything to be able to set up this discount for you. We're going to hang up, we're going to call you back. In the meantime, we're going to send you a one-time password and you just need to repeat the password back to us so we can confirm that you are who you say you are. So I did that, I gave them the password.

They said, yup, that's all good. You'll get an email confirming what we've spoken to today, and that'll start in the next month. The end.