Socso: KPI for sharing CEO posts only involves official account

·2-min read
Socso: KPI for sharing CEO posts only involves official account
Socso: KPI for sharing CEO posts only involves official account

The Social Security Organisation (Socso) has defended a memo issued by its chief executive for all staff to share his Facebook posts in exchange for KPI points.

It said the directive was meant to help the agency disseminate its policies and information faster.

In a statement, Socso Strategic Communications Division said that the CEO's social media account involved in the exercise is owned and operated by the organisation, as opposed to a personal one.

This comes after a news portal published a report yesterday, revealing the existence of the directive, which lists how many points a staff can get for their KPI by sharing a certain amount of Facebook posts by the CEO.

Staff who share more than 50 posts a year would get a maximum of five points, while those who only share between one and five would get one point, said the memo published by Free Malaysia Today.

"Socso would like to clarify that the memo to all Socso staff telling them to share this organisation's official information through social media platforms was issued with the intention to help disseminate information to the public in a faster and effective manner, including on the numerous incentives and benefits offered by Socso.

"In facing the Covid-19 pandemic and its impacts, Socso has been given the responsibility to undertake several important incentives to the public, especially employers and employees, to help them deal with effects from the pandemic.

"Thus, to ensure that the information on these incentives can be delivered to the public quickly and effectively, several new approaches have been introduced through the social media.

"Socso members who are the pillars of this organisation have been given the mandate to carry this responsibility together, by sharing information from this organisation through the CEO's official account," said the statement.

According to the news report, Socso CEO Mohammed Azman Aziz Mohammed had signed the three-page memo, stating that the sharing of his Facebook posts has come as a category under Socso's 2021 staff performance planning and evaluation system.

Earlier this week, it was reported that a similar order was given to all civil servants under the Communications and Multimedia Ministry, where they need to "like" the social media accounts of its minister, deputy minister and secretary-general.

According to several screenshots that had gone viral on social media, the ministry's top management allegedly decided during a meeting to request all staff under the ministry and its agencies to "follow" the social media accounts of its minister, Saifuddin Abdullah; deputy minister Zahidi Zainul Abidin and secretary-general Mohammad Mentek.

Following this, the ministry had issued a statement, denying Saifuddin issued such an order. The statement, however, did not address whether such an order had been issued by any other officials in the ministry.