RADISYS UNVEILS GLOBAL AVAILABILITY OF ENGAGE VIDEO ASSISTANT FOR DIGITAL CUSTOMER INTERACTIONS

NOREDA FARYZA BINTI MD YAACOB

KUALA LUMPUR, March 19 (Bernama) -- Radisys® Corporation, a global leader of open telecom solutions has announced the global availability of the Radisys Engage Video Assistant (EVA), the world’s first app-less AI-powered 3-in-1 (video, voice, text) bot for digital customer interactions.

The EVA empowers customer support, sales and marketing teams to significantly enhance the customer experience by delivering greater personalisation that drives customer acquisition, retention and satisfaction with the cost savings of automation.

According to a statement, customers can access the EVA to interact visually with sales professionals, subject-matter-experts, brand ambassadors, brand influencers and customer care agents.

It can be done simply by dialing a regular customer support number, using a Video over LTE (ViLTE) capable 4G/LTE or 5G smartphone, or by clicking a link on the website with no download required.

EVA’s powerful AI engine determines the customer’s intent and delivers the right information, and when required it supports the transition of the bot interaction to live agents to ensure a consistent and seamless customer experience and the most cost-effective use of live agents.

As a white label solution, the EVA offers service providers a platform with flexible deployment options, either in-network or accessible from the cloud, enabling new revenue streams by providing Video Call Bot-as-a-Service for call centres, SMBs and large enterprise customers.

More details at www.Radisys.com.

-- BERNAMA