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'Passionate' Supermarket Employee Goes Viral With 'Scan & Shop' Instruction Video

A team manager at one of the UK’s major retailers, Marks & Spencer (M&S), has gained an online fanbase after enthusiastically engaging with customers via TikTok to explain the store’s new ‘Scan & Shop’ initiative.

Craig Field, who has been working at Longbridge store in Birmingham since 2015, said he “wanted to create fun videos and bring a smile to our customers’ faces.”

“I’m so passionate about my job and wanted to show the amazing queue busting solutions we have at M&S to make Christmas shopping easier than ever for our customers,” a quote by Field that was sent to Storyful by M&S press office read. Credit: M&S Longbridge via Storyful