MYAirline suspends operations abruptly, leaves passengers stranded at KLIA2
Malaysian Aviation Commission establishes dedicated hotline and channels to assist customers affected by MYAirline's suspension
KUALA LUMPUR - Low-cost airline operator MYAirline, a recent addition to the Malaysian aviation industry, abruptly announced the suspension of its operations on Thursday (12 October), catching passengers off guard.
The airline - which was founded in 2021 - broke the news through a statement posted on its social media platforms.
Its board of directors expressed their deep regret over the situation, explaining that they had worked tirelessly to explore various partnership and capital-raising options to avert the suspension.
"Unfortunately, the constraints of time have left us with no alternative but to take this decision," they said in the statement.
Passengers were left bewildered upon arriving at Kuala Lumpur International Airport 2 (KLIA2) to find MYAirline's check-in counters closed and deserted.
One of the stranded passengers shared her frustration on Twitter, recounting her experience at KLIA2.
"Please don't do this, people. I was already at KLIA waiting to check in my baggage at 7.30am this morning. I waited from 4am until 5.40am, but no staff could be seen, all the counters were closed and empty. We (the passengers) waited like fools," @puteriibalqiis lamented.
Please la jangan buat orang macamni. I dah ada dekat klia tau tunggu nak check in baggage flight jam 7.30 pagi ni. I tunggu dari jam 4 pagi sampai 5.40 pagi tapi satu pekerja pun tak ada, kaunter myairline semua tutup. Semua kosong? Penumpang semua tunggu macam orang bodoh tau. https://t.co/z2llhNaM6G
— 𝑴𝒂𝒊𝒓𝒂 🇵🇸 (@puteriibalqiis) October 11, 2023
“Inform your passengers early next time, don’t treat people like this. Please refund our money. I had to buy a new ticket to return to Kota Kinabalu. Many people share the same fate as me. I pity them. There are old folks here as well. Please don’t be irresponsible.
“I feel angry because all the counters were empty and people were running around asking questions like idiots!”
No specific timeline for resuming operations
MYAirline assured passengers and the public that the board, along with shareholders, is working diligently to resume operations as quickly as possible, although they could not commit to a specific timeline.
In response to the crisis, the Malaysian Aviation Commission (Mavcom) established a dedicated hotline and channels to assist customers affected by MYAirline's suspension.
Mavcom also clarified that the airline remains obligated to refund consumers who have purchased tickets but are unable to travel due to the abrupt cessation of operations.
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