KUALA LUMPUR, Dec 20 — Insurance providers in Malaysia are ready to help speed up the process for flood victims with flood insurance to claim payment for losses suffered, and also reminded others unaffected by floods to make sure their properties are insured against floods.
In a joint statement released today, Persatuan Insurans Am Malaysia (PIAM) and Malaysian Takaful Association (MTA) both gave an assurance that insurance and takaful companies will expedite the claims process for policy holders who are insured against flood damages.
They added “special considerations” will be given on a case by case basis.
“Policy / certificate holders are advised to contact their insurers or takaful operators for further advice as the scope of cover, terms and conditions including relief measures accorded by one insurer or takaful operator may differ with another,” the two associations said.
PIAM and MTA also provided a guide for customers to help enable a quicker claims process.
“In the unfortunate incident of suffering a flood loss, kindly refer to the checklist below to ensure that your insurer / takaful operator could assist to provide for an expedited claims process:
“Step 1: Check to ensure that your policy / certificate is extended to cover flood;
Step 2: Notify your agent /intermediary with details of the loss;
Step 3: Provide complete information including all relevant supporting documentation to your insurer takaful operator including photograph if any;
Step 4: Depending on the severity of loss, your insurer / takaful operator may appoint an independent loss adjuster to assist you in filing your claim,” the statement said.
Urging the public to be extra careful amid the current rainy season, the two associations also advised the public to “remain vigilant, avoid taking unnecessary risks and to protect lives, assets and properties”.
As flood coverage is optional under standard insurance policies against fire and for motor vehicles, the two associations advised all their customers to review their policy coverage to ensure their properties are insured against flood, and to contact their agent or insurers or takaful operators for further advice if necessary.
“PIAM and MTA would like to remind policy/ certificate holders who are not impacted by these unfortunate flood events to take time to review their coverage to ensure that their interests are adequately protected for natural calamities like flood which is occurring on more frequent basis due to the effects and fallout from the global climate crisis,” the two associations said.
Who to call?
The two associations also provided a list of hotlines that insurance and takaful customers can call, including some that were specified as 24-hour hotlines:
General Insurers Companies Customer Hotlines Numbers
1. AIG Insurance Malaysia Berhad
General Hotline: 1800-88-8811 or 603-21180188
2. AIA General Berhad
General hotline: 1300-88-1899
3. Allianz General Insurance Company (M) Berhad
Allianz Road Rangers (24-hours Accident/Roadside Assistance): 1-800-
4. AmGeneral Insurance Berhad
• Kurnia: 1800-88-3833
• Amassurance: 1800-88-6333
5. AXA Affin General Insurance Berhad
Flood Claims 24/7 Hotline: 03-7989 0310
6. Berjaya Sompo Insurance
Catastrophe Loss Management Hotline 24-hours and 7 days a week:
• Non-motor: 1800-18-8010
• Motor: 1800-18-8033
7. Chubb Insurance Malaysia Berhad
General Hotline: 03-20583000 / 1-800-88-3226
8. Etiqa General Insurance Berhad
Flood Claims Careline:
• 03-26928188 for Kuala Lumpur, Selangor, Perak, Kedah, Penang, and Perlis
• 03-42707735/5068 for Kelantan, Terengganu, Pahang, Johor, Melaka, Negeri Sembilan, Sabah and Sarawak.
9. Great Eastern General Insurance (Malaysia) Berhad
General Claims Hotline: 1300-13-1088
10. Liberty Insurance Berhad
11. Lonpac Insurance Berhad
General Hotline: 03-22628666
12. MPI Generali Insurans Bhd
General Hotline- 03-20349888
13. MSIG Insurance (Malaysia) Bhd
MSIG 24 Hour Home Assist Line: 1-300-88-0863
14. Pacific & Orient Insurance Company Bhd
General Hotline- 1800-88-2121
15. Progressive Insurance Bhd
General Hotline- 1800-88-8458
16. QBE Insurance (M) Berhad
General Hotline: 1-300-88-4847
17. RHB Insurance Berhad
24/7 Hotline: 1300-88-0881 or WhatsApp: 012-6031978
18. The Pacific Insurance Berhad
General Hotline- 1800-88-1629
19. Tokio Marine Insurans (M) Berhad
Catastrophe Claims Handling Process- Whatsapp: 03-20278488
20. Tune Insurance Malaysia Berhad (Tune Protect Malaysia)
• Available 24/7 Flood Claims for motor vehicle: 1800-22-8863
• Available 24/7 Flood Claims for your Residential / Commercial Property: 03-79890310
21. Zurich General Insurance Malaysia Berhad
General Hotline: 1-300-888-622
Takaful Operator Companies Customer Hotline Numbers
1. Etiqa General Takaful Berhad
24 Hours WhatsApp Auto assist: 1-800-88- 6491
Flood Claims Careline at 03-2692 8188 (Kuala Lumpur, Selangor, Perak, Kedah, Penang, and Perlis)
03-4270 7735/5068 ( Kelantan, Terengganu, Pahang, Johor, Melaka, Negeri Sembilan, Sabah and Sarawak)
2. Syarikat Takaful Malaysia Am Berhad
Tel: 1-300-88-252 385
3. Takaful Ikhlas General Berhad
Tel: 03 2723 9696
4. Zurich General Takaful Malaysia Berhad
Tel: 24 Hours Zurich Flood Hotline +603-4270 0024
Mobile: +6017-304 6288
Related Articles Nadma wasn’t late in coordinating flood response, relevant agencies briefed on roles in Sept 13 meeting, says D-G Floods nationwide claim 27 lives Experts: Selangor floods show failure to prevent a repeat of Kelantan in 2014; Malaysia needs better warning systems