Hotel Guest Heard 'Loud, Violent Scream' Before Liam Payne's Death (Exclusive)

A guest who stayed at the CasaSur Palermo Hotel when Liam Payne died at age 31 on Oct. 16 tells PEOPLE about their experience

<p>Chris J Ratcliffe/Getty</p> Liam Payne in January 2018

Chris J Ratcliffe/Getty

Liam Payne in January 2018

A guest at the CasaSur Palermo Hotel in Buenos Aires, Argentina, heard commotion coming from Liam Payne's room before the former One Direction member's death.

Before Payne fell multiple stories at the hotel and died at age 31 on Oct. 16, another person staying at the same property heard "a lot of noise" coming from his room, including "a really loud, violent scream."

"I thought it was construction. I thought they were working on the room," the hotel guest tells PEOPLE, explaining the noise sounded like "heavy lifting" or "banging."

Related: Liam Payne Died from Multiple Injuries and 'Internal and External' Hemorrhages: Preliminary Autopsy Report

<p>Kevin Mazur/Gett</p> Liam Payne in November 2017

Kevin Mazur/Gett

Liam Payne in November 2017

The guest witnessed hotel staff "going in and out" of Payne's room, where "more noise" was made around 4:30 p.m. Police were called to the scene shortly after 5 p.m. local time, and Payne was said to have died shortly afterward.

Minutes after the noise started back up, the guest recalls, "I heard a really loud, violent scream."

The hotel patron then "heard sirens" but initially didn't think much about it, until he "came down the elevator" and saw the "whole street was full of cop cars."

Related: One Direction's Former Touring Bandmates and Others Close to the Group Pay Tribute to Liam Payne After His Death

<p>Mike Marsland/WireImage</p> Liam Payne in December 2022

Mike Marsland/WireImage

Liam Payne in December 2022

Pablo Policicchio, the communications director for the Buenos Aires Security Ministry, previously told PEOPLE that Payne "jumped from the balcony" at the CasaSur Palermo Hotel.

Payne died from multiple injuries and "internal and external" hemorrhages, the National Criminal and Correctional Prosecutor's Office confirmed to PEOPLE.

<p>Chris J Ratcliffe/Getty</p> Liam Payne in January 2018

Chris J Ratcliffe/Getty

Liam Payne in January 2018

The coroners said 25 injuries in the autopsy were "compatible with those caused by a fall from a height," and "the head injuries were sufficient to cause death," while the "internal and external hemorrhages" of the skull, thorax, abdomen and limbs contributed to Payne's death.

Related: Liam Payne 'Looked Like a Broken Man' at Last Meeting with Source Who Had Known Him as Teen 'Full of Energy' (Exclusive)

<p>Shirlaine Forrest/WireImage</p> Liam Payne in November 2019

Shirlaine Forrest/WireImage

Liam Payne in November 2019

Additionally, they confirmed "no defensive injuries were found" and no injuries suggested that any third parties were involved.

The prosecutor’s office handling the case said in a statement that the toxicology report is still pending.

According to a 911 call translated by publications including Sky News and the BBC, the hotel's chief receptionist alerted police of worries regarding Payne's behavior.

Related: Halsey Breaks Silence on Liam Payne's Death as 'Fellow Artist and Fan' of One Direction: 'It Hurts Deeply'

<p>Joseph Okpako/WireImage</p> Liam Payne in March 2023

Joseph Okpako/WireImage

Liam Payne in March 2023

Per a translated La Nacion transcript, the employee presumed Payne (who was not identified by name on the call) was "under the influence of alcohol and drugs" and insisted someone needed to come "urgently" to the location.

The worker said Payne's life could be "in danger," as he was "in a room with a balcony," according to Sky News.

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<p>Gareth Cattermole/getty</p> Liam Payne in November 2017

Gareth Cattermole/getty

Liam Payne in November 2017

"We're afraid he could do something that threatens his life," said the manager — who said his name was "Esteban" — per the outlet.

The BBC transcript also stated the employee said Payne was "trashing the entire room" before his death.

Payne is survived by his 7-year-old son Bear Grey, whom he shares with his ex, Girls Aloud singer Cheryl.

—Reporting by Macarena Gagliardi

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