Britta Thomason, who heads the Air Evac Lifeteam base in Dublin, Georgia, last month gave an interview to a local newspaper about her job, in which she said she liked to listen to Swift's music when relaxing.
A few weeks later, Thomason received an answerphone message from the singer's representatives about a package being delivered to her. A day later a big box arrived.
"When I opened it, I was so nervous. I was shaking just because it was so surreal," Thomason told Reuters on Thursday (April 15).
Inside was merchandise including T-shirts, candles, a blanket, notebook and champagne glass. Thomason said she was particularly moved by a handwritten note in which Swift thanked her "for serving on the frontlines of this pandemic and for being brave enough to put yourself in danger to help others."