FedEx Warns Customers About Opening Scam Text Messages

From House Beautiful

If you track your packages up until the moment they arrive on your doorstep, we completely understand wanting to monitor your online shopping deliveries...but so do scammers.

On Wednesday, FedEx tweeted a warning to customers about suspicious messages that appear to be from the shipping company. The tweet says, “Have you received a suspicious text or e-mail that appears to be from us? Suspicious messages should be deleted without being opened and reported to abuse@fedex.com.” The tweet also notes that FedEx doesn’t send unsolicited texts or emails requesting money, package, or personal information.

Some people responded to the tweet, sharing screenshots of the scam text messages they had received. The messages claim that the customer’s package is waiting for him or her to set delivery preferences by clicking on a link. In order to look convincing, the messages contain a fake tracking code and sometimes even the customer’s name.

In the tweet, FedEx shared a link to information about how to recognize fraud. So what are the common warning signs of mail, text or online scams? According to FedEx, you should look out for urgent and unexpected requests for money in return for the delivery of a package (like the scam it’s currently addressing). Requests for personal and financial information, claims that you won a large sum of money in a lottery or settlement, and certificate errors should all be red flags, too. And any misspelled or slightly altered websites addresses also serve as warning signs.

You can report any fraudulent emails or text messages that appear to be from FedEx to abuse@fedex.com

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