'The customer is king,' deputy minister says after Melaka restaurant outburst

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Malaysia's Deputy Domestic Trade and Consumer Affairs Minister Datuk Rosol Wahid speaking to reporters after a visit to the Lotus supermarket in Tebrau, Johor Bahru on 12 June 2022. (PHOTO: Facebook/Rasol Wahid)
Malaysia's Deputy Domestic Trade and Consumer Affairs Minister Datuk Rosol Wahid reminded business owners that 'the customer is king'. (PHOTO: Facebook/Rasol Wahid)

Malaysia's Deputy Domestic Trade and Consumer Affairs Minister Datuk Rosol Wahid has come out to remind business owners to be ethical in their dealings with customers.

"As a trader, you must be ethical. The customer is king. You must have patience for whatever the customer does," he was quoted by news site The Star as saying to reporters after a visit to the Lotus supermarket in Tebrau, Johor Bahru on Sunday (12 June 2022).

Rosol was referring to an angry outburst by a Melaka restaurateur towards a customer and her relatives — including some who were visiting from Singapore — which went viral online recently.

The deputy minister also reportedly said that good ethics and manners were a reflection of the country’s people and culture.

The incident — which took place at Plaza Mahkota in Bandar Hilir, Melaka — also prompted Melaka Unity, Community Relations, Labour and Consumer's Affairs Committee chairman Ngwe Hee Sem to visit the restaurant, Restoran 35, on Saturday.

Ngwe said on Facebook, "The people of Melaka speak rudely but have a good heart. Let's live with mutual respect. Wherever there is wrong we reprimand and correct."

In a post accompanying her viral video which has been viewed nearly 800,000 times, Facebook user SisYana Lashes said that her family visited the restaurant at 2pm and asked if there were more gravy dishes to which a staff allegedly retorted, "Look at the time you arrive. Even if we serve elephant/s, they would be gone by now.”

And when she ordered an omelette, a staff allegedly told her, "If you don’t have money, then don’t bring your parents here".

Separately, Rosol also assured reporters that based on information he had from the Agriculture and Food Industries Ministry, there would be sufficient stocks of chicken and meat in time for Hari Raya Haji, which falls in early July.

"There's no issue (of shortage)," he added.

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