So you’re watching a Hulu original series or your favorite reruns … and right as you’re about to get to the best part, everything just stops. This unexpected pause is one of the most dreadful things that can happen to you while you’re in the middle of watching something; we don’t wish this on the worst of our enemies. But we all encounter Hulu issues at one point or another. Buffering, low video quality, freezing videos, connection errors, and skipping are all common Hulu problems, and they all can have a variety of causes. Here’s how to troubleshoot the problem so you can get quickly back to your show, no matter what device you’re using.
Hulu may be down
It’s not unusual for the whole Hulu service to go down or for it to go down just for specific users. Before you try some at-home fixes, make sure the problem isn’t out of your hands and in the hands of Hulu technicians. An excellent site to check for outages is DownDetector.com. While there, you can check out a live outage map and read complaints from other viewers. A quick search for #huludown or #hulu on Twitter will often let you know if there are problems in a pinch, too.
Quick fixes for Hulu problems
Now that you’re sure you’re not facing a problem that’s caused by Hulu, you can try some at-home remedies. Give these a shot — and if one doesn’t work, move on to the next until you find a solution.
Step 1: Close the app on whatever device you’re using and restart it.
Step 2: Restart your device.
Step 3: Try resetting your router. If you don’t know how, here’s our simple guide to resetting a router.
Step 4: Make sure the app is updated. If you’re using an app on your phone or television, go to the app store and see if there’s a newer version available.
Step 5: Uninstall the app and reinstall it.
Step 6: Remove your device or console from your account and re-add it.
Step 7: Check that VPN or Proxy services are switched off (for US customers).
A more advanced fix
If the above tactics don’t work, it may be your internet speeds. Run a speed test on your internet connection to make sure it’s moving data fast enough to use Hulu. Hulu recommends 3.0 Mbps for watching the Hulu streaming library and 8.0 Mbps for watching live streams. If you don’t know how to check, Hulu has a guide on how to do a speed test on various devices, including game systems, multiple smart TV models, and computers.
If your connection isn’t fast enough, you may need to turn off other devices that could be hogging the internet while you watch Hulu. If you’re using Wi-Fi, you may try connecting your device directly to the router using an Ethernet cable or adding a Wi-Fi repeater to your network to get rid of signal dead zones.